CFticketpro web-based Helpdesk has become another link on our district web site. It is design to be use for technical help and support, but I can also see using it for other possibilities such as building maintenance requests. Now here's the best part-- it is free, easy to install, run on SQL Server or MSDE, and utilize Stored procedures exclusively for any statement which result in high security and run extremely fast.

CFticketpro creates a trouble ticket as soon as a user submit the web form, or send email with or without attachment to the designated email account. The HelpDesk and the administrator receive email notification that a request was made. The software assigns the problem to the HelpDesk user by default. The software monitors how much time does it take to resolving each problem then send email to the helpDesk user if passed the due date. CfTicketPro set up to check for new ticket in the email account every 10 minutes. Tech support can view only the ticket assigned to him/her. Any change to the ticket by the tech, helpDesk, or administrator will be log into the history tab and will send email to the Tech, client, and the subscribers to the ticket.

CFTicketPro will allow you to create a bill. The bill will be email to the technician assigned to the ticket and the client instantly. Also, the tech can create a bill for the ticket asign to him/her using the cell phone or Mobile device by sending email with the following format (the sender email have to be the same email account used when created the user in CFticketPro.

Enjoy it and please send any comments to cfticketpro[@]gmail.com

CFticketPro runs on Windows, Coldfusion 6.1 +, Microsft SQL or MSDE. and utilize Ajax framework and SQL Store produtures for speed and security. CFfile tag is required in order to attach file to the tickets.